RECRUITMENT
All of our staff are recruited through a rigorous procedure designed to pinpoint the qualities we are looking for in our cleaners - namely a conscientious approach, good work ethic and politeness. And of course, our cleaners must want to be cleaners - this is vital.
"There can be no worse feeling, as a buyer of services, than watching your latest hired cleaner dragging themselves across the floor - looking as though this is the last place in the world they want to be."
- Shaun Kelly
TRAINING
Our staff all go through a company induction programme before being put on any of our contracts - this includes a module on customer satisfaction awareness. This induction is followed up with specific to contract training : on site training prior to commencement , at no cost to the client. Staff also receives new equipment training when appropriate and have quarterly refresher training. We Love Cleaning actively encourage all of our staff to undertake external courses to raise standards even higher and promote understanding of all cleaning issues.
"Our induction programme is specifically designed to make customer satisfaction the no.1 priority - make no mistake. This is crucial."
- Nicola Kelly
HAPPY STAFF
We also endeavour to run our business along the principles of co-operation, with all staff participating. Whether it's a good idea or a practical solution, everyone is encouraged to contribute and all staff are as valuable as each other. Because of our team ethos and happy staff, we believe that our clients ultimately benefit.
"Is it better to be happy in your work, or unhappy? That really is a silly question!"
- Shaun Kelly
